Apple has introduced Activation Lock as a new feature for iOS7 which locks your Apple device to your iCloud account. If you are using iOS7 with Activation Lock we require you to remove your device from your iCloud account before sending it to us.

If you are running iOS6 or below, removing your device from your iCloud account is not required. To learn which iOS version your device is using go to Settings > General > About > Version

There are two ways to delete account from your device

Option 1
Removing iCloud account via your device
1. Please turn your device
2. Go to Settings
3. SelectiCloud
4. Press Delete Account
5. Enter Apple ID password when advised
6. Select Turn Off

Option 2
Please click on this Follow steps

We cannot process any handsets that are activation locked.Please make sure you remove Apple id from
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